Last updated: 31 July 2026
Digital downloads — no refunds
Due to the instant-access nature of our digital products, all sales are final once the files have been downloaded or accessed.
If you receive an incorrect or corrupted file or experience a genuine technical issue, please contact us so we can resolve it. This policy does not affect any mandatory consumer rights.
Custom services
Custom-work remedies depend on the agreed scope and the stage reached. If we have not delivered what was agreed, contact us promptly so we can review and correct the issue. Refunds do not cover dissatisfaction caused solely by information or materials supplied incorrectly by the customer after work has begun.
How to request help
Email urbanedgedesigns88@gmail.com with your Gumroad order email, receipt or order reference, product name and details of the issue. We aim to acknowledge support messages within two UK business days.